Are your silicone products food-safe?
Yes, all of our silicone kitchen products are made from high-quality, food-grade, BPA-free silicone and have been tested to meet safety standards.
How do I clean silicone kitchen items?
Most silicone items can be washed by hand or placed in the dishwasher. Always check individual product care instructions on the product page.
Can your stretch lids fit different container sizes?
Yes. Our silicone stretch lids come in a variety of sizes and are designed to fit bowls, cups, jars and other containers securely.
Are your bath and personal care sets suitable for sensitive skin?
Yes. We offer a specific bath set formulated for sensitive skin. Product details can be found on each item’s page.
How can I contact Halsgroves if I have a question?
You can reach our customer support team by email at info@halsgroves.com, by telephone on 0203 150 1570, or by post using the address listed on our Contact page. We aim to respond to all enquiries promptly.
How long does delivery take?
Delivery times vary depending on the product and shipping method selected. Standard delivery typically takes 2–5 working days. Full details can be found in our Shipping Policy.
Do you ship outside of the United Kingdom?
At this time, we primarily deliver within the UK. For any international order enquiries, please contact our customer service team directly.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. Our team will work quickly to resolve the issue and arrange a replacement or refund where appropriate.
What is your return policy?
We accept returns within the timeframe stated in our Returns Policy, provided the item is in its original condition. Please review our Returns Policy for full guidance and instructions.